Privacy Policy

This page explains what information Blaze Gaming collects when you use our website, our store, our forms, our Minecraft servers and our Discord bot, who handles it for us, and how to get it deleted. If anything's unclear, email us at info@mc-blaze.com.

The short version: we only collect what we need to run the servers, the store and the newsletter. We never sell your information, and our website and store at mc-blaze.com don't use advertising or tracking cookies.

Who we are

Blaze Gaming runs the Pixelmon and Cobblemon Minecraft servers at play.mc-blaze.com, this website and the store at mc-blaze.com/store. When this page says "we", it means the Blaze Gaming team.

For anything on this page, email info@mc-blaze.com.

What we collect

When you visit the website

Like every website, ours receives your IP address and basic details about your browser and device each time you visit. Cloudflare, which delivers our site, uses them to send you pages quickly and to block attacks and spam. Cloudflare Web Analytics counts visits for us without cookies, so we see totals, not individual visitors. Our web server may also keep short technical logs.

If you subscribe to our newsletter

Our website runs on Ghost. When you subscribe, Ghost stores:

• your email address, and your name if you give it;
• when you signed up, and which page and website led you to sign up;
• the rough location (country and region) that your IP address points to;
• whether each newsletter reached you, whether you opened it and which links you clicked.

Mailgun sends our newsletters, and the emails that confirm your subscription or sign you in. To count opens, each newsletter includes a tiny image that your email app loads from Mailgun, at email.mg.mc-blaze.com. Every newsletter has an unsubscribe link.

If you use the store

Everything in our store is sold by PayNow (PayNow Services, Inc.), our checkout provider and the merchant of record. Until 22 October 2026 our store was sold by Tebex. Tebex keeps the records of orders made before then.

• Your Minecraft username. The store asks for it so your items reach the right player. It's sent to PayNow to make your checkout, and our store server asks PayNow which ranks you already own, so it can show your upgrade prices.
• Your country and IP address. Our store server sends PayNow your country and IP address, as PayNow requires: to price the store in your currency, with your country's VAT where it applies (prices are kept for each country for a few minutes, so this happens for some page views, not all), and when it looks up your own prices, makes your checkout or welcome code, or first makes your PayNow customer record. Looking up which ranks a player owns sends neither.
• Checking a friend's rank. Usernames you type into the store, yours or a friend's, go to our store server and to PayNow to look up store ranks and prices. A player's store rank is shown to anyone who types their name.
• Welcome codes. If you're a member and claim a welcome code on mc-blaze.com/welcome/, your browser shows our store server who you are with a signed note from Ghost that lasts 10 minutes and contains your email address. The store server never stores the address: it keeps a scrambled form of it that only our server can make, the Minecraft username as you typed it, the code and the dates, so each member and each player gets one code. It asks PayNow whether that username has bought before (and Tebex too, while our old Tebex account is open), so the page may say a username can't get a code. It then makes the code at PayNow, locked to that player's PayNow customer record (which it makes if PayNow doesn't have one yet, sending PayNow your IP address and country), with a note saying it's a welcome code, never with your email address.
• Gifts and gift cards. A gift includes your friend's Minecraft username. A gift card's code is emailed to you, the buyer, at the address you give at checkout.
• Checkout. You pay on PayNow's checkout, which asks for your email address, payment details and country. PayNow handles payment, billing and refunds under its own privacy policy. We never see your card details. Our store server makes your checkout under the username it's for (making PayNow's customer record for that username if it doesn't have one yet), and remembers which checkout is yours for 2 days so the thank-you page can find your order. The checkout also tells PayNow where in the store your basket started (for example a gift list) and, for a rank you gift, your own username, so we know who sent it.
• Your order. PayNow shares your order with us, including your username, email address, what you bought and when, so we can deliver it and help if something goes wrong. Our store server also keeps each order's ID for 30 days, to count it once toward the store goal (never its amount), and the IDs of PayNow's notices about orders for 30 days, so a repeated notice is recognised. For 48 hours it also keeps the line a purchase notice shows (your username, what you bought and when), so the notice reaches our pages within a minute; a refund removes it at once. Until 21 November 2026 it also reads the orders made on Tebex in the month before the move (username, what was bought, the amount and the date), to count which packages are most popular (see How long we keep it).
• Supporters. After you buy, your Minecraft username, skin head and what you bought may appear under "Recent supporters" in the store. The month's biggest supporter is shown by username and skin head as the monthly top supporter. We never show amounts or email addresses. If someone buys something for you under your username, from a gift list or as a rank gift, your username may appear there too. For 48 hours after you buy, a short notice with your username, skin head, what you bought and how long ago may also pop up on our home and store pages. If you'd rather be shown as "A player" there and under "Recent supporters", ask us.

PayNow's buyer agreement asks buyers to be old enough to agree to it where they live (an adult), so younger players can ask a parent or guardian to buy.

If you send us a form

Ban appeals and staff applications use forms made with Tally. Tally stores your answers, including your Minecraft and Discord usernames and anything else the form asks, and our staff team reads them. If you open a staff application from a role card on our Staff page, Tally is also sent the name of the role card you opened (for example "pixelmon-helper").

If you contact us

Support tickets happen in our Discord server, so Discord's privacy policy applies, and our staff can read what you write in a ticket. Our Discord bot handles the tickets: see Our Discord bot (Blazecord), below. If you email us, we keep your email so we can reply and follow up.

When you play on our servers

Like every Minecraft server, ours record your Minecraft username and account ID, your IP address, when you join and leave, what you type in chat and commands, and what you do in the world. Staff use this to run the servers, look into reports, undo griefing and enforce the rules. Voice chat isn't recorded.

Tournament results

If you make the podium in one of our monthly tournaments, we show your Minecraft username and skin head in our Hall of Fame and in that tournament's posts. We never show Discord names or IDs. To be listed as a private player, tell staff when you sign up or open a ticket at any time. The skin heads load the same way as the others on our site: see Player heads, just below.

Player heads

The skin heads on the store, the staff page and the Hall of Fame come from mc-heads.net, or from cravatar.eu when mc-heads.net doesn't answer. To show a head, your browser asks them for it by username, or by the player's skin or account ID once our store server has looked the username up (see below), so they see your IP address and which heads your page shows.

Our Discord bot (Blazecord)

Blazecord is Blaze Gaming's own Discord bot. It only runs in our two Discord servers, our community server and our staff server, and it isn't a public bot.

What it uses from Discord

• your Discord user ID, username, display name or nickname, avatar and roles;
• when you joined our Discord server, and when your Discord account was created;
• the messages you post in our Discord servers;
• what you type into the bot's forms, for example a support ticket's Minecraft username, topic, PayNow order ID (if you give one) and description;
• whether you boost our Discord server.

What it does with it

• Account linking. If you link your Discord account to your Minecraft account, we store your Discord user ID with your Minecraft UUID and username in our database, so we can give you in-game rewards, your rank role in Discord and booster perks.
• Chat link. Messages you post in our chat-link channels are shown in our game servers' chat. They aren't stored in the game servers' logs.
• Staff chat. Messages in our staff server's staff-chat channel are shown in the in-game staff chat.
• Moderation. The bot copies messages, and edits to them, made in our community server into a staff-only channel in our Discord. When someone joins or leaves, it posts a staff-only note with their username, ID, account age and roles. This helps our moderators keep the server safe.
• Support tickets. When a ticket is closed, the bot sends a text copy of it to you by DM, and to a staff-only channel in our Discord.
• Technical logs. The bot keeps short technical logs, for example which FAQ question was looked up, and errors, so we can keep it running.

Where it's kept and for how long

The account link is stored in our own database, encrypted at rest, and kept until you unlink. Apart from the bot's technical logs, everything else stays inside Discord or is only used while the bot handles it. Copies the bot posts in our Discord channels stay there under Discord's own rules.

Who uses it

We don't sell or share this data, we don't use it for advertising, and we don't use it to train AI. Only Blaze Gaming staff and our game servers use it, for the purposes above.

Your choices

• Unlink at any time with the Unlink Account button in #discord-linking. That removes your Discord ID from our database.
• Other data. To ask for any other data to be deleted, open a support ticket in our Discord.
• Discord's own privacy policy explains how Discord handles your data: discord.com/privacy.

Questions about the bot? Open a support ticket in our Discord server.

Who handles it for us

We use these services to run Blaze Gaming. Each one only gets what it needs for its job, and each has its own privacy policy.

• Our web host runs the server that our website and newsletter list live on.
• Ghost is the software our website runs on. We run it ourselves, so the company that makes Ghost doesn't receive your personal data.
• Mailgun, in the United States, sends our newsletters and sign-in emails.
• GeoJS (get.geojs.io) receives a new subscriber's IP address from Ghost, and tells it the rough location that address points to.
• Google Workspace hosts our email inbox, info@mc-blaze.com.
• Cloudflare delivers every page, protects the site from attacks, counts visits with Web Analytics and runs our store server.
• Tebex ran the store's baskets and checkout until 22 October 2026, and keeps the orders made then. While our Tebex account stays open, our store server still asks it about past orders (see Technical details).
• PayNow (PayNow Services, Inc., in the United States) runs the store's checkout, takes payments and delivers what you buy to the game. Your basket stays in your browser until you check out.
• Tally hosts our ban appeal and staff application forms.
• Discord hosts our community, our support tickets and everything our Discord bot posts. Our store server also asks Discord how many members we have, which sends nothing about you.
• mc-heads.net and cravatar.eu provide player skin heads.
• jsDelivr delivers some of the code our pages use: the Vote and Staff page lists, and the sign-up and search pop-ups. Your browser downloads these files from it, so it sees your IP address.
• YouTube: our home and server pages can show a trailer from YouTube. Nothing loads from YouTube until you press play. When you do, the player comes from www.youtube-nocookie.com, YouTube's privacy-enhanced mode, and YouTube and other Google servers then see your IP address and may store information in your browser. YouTube's privacy policy applies to the player.
• YouTube, Gyazo and Imgur host a video and some images in a few older news posts. Videos we upload to a news post also load a blank placeholder image from spacergif.org, which our website software uses to size the video player. Your browser loads these from those services when you open those posts.
• Gravatar may show your profile picture in your newsletter account pop-up, if you're signed in. Your browser asks Gravatar for it using a scrambled (hashed) form of your email address.

Some of these services are in the United States or other countries outside yours, so your information may be handled there.

Our pages also link to other websites, such as Discord, our wiki (wiki.mc-blaze.com, run on GitBook), CurseForge, Modrinth, Minecraft server lists and social networks. Nothing is sent to them until you click a link. After that, their own privacy policies apply.

Cookies and browser storage

We don't use advertising or tracking cookies on mc-blaze.com. Here's everything our site keeps in your browser, and why. You can clear it at any time in your browser's settings. The site still works afterwards, but the store will forget your username and basket.

From our site

• blaze.counts.v1 (local storage): the latest player and Discord counts, and when they were fetched, so the numbers don't flash on every page.
• blaze.goal.v1 (local storage): when the store goal was last reached, and whether you closed the "Store goal reached" banner, so the banner doesn't flash on every page or come back after you close it. It stays in this browser and is never sent to us.
• blaze.store.v1 (local storage): your store basket. It holds your Minecraft username (or, if you bought from a gift list without giving your own, the username of the player you bought for), what's in it and the choices you made (including a friend's username for a gift), any code you've entered (with a gift card's number and balance), which ranks you already own, a welcome code shown to you on our welcome page and the username it's for (so the store can put it on that player's basket by itself; if you hadn't given the store a username, that one becomes it) until it's used or runs out, and your last order for 24 hours, with your checkout's ID, so the thank-you page can ask our store server for that order. The basket empties when you check out. Your username stays, so you don't have to type it again. The vote page also reads that username, to offer a Copy button, and never changes it.
• blaze.store.fx.v1 (local storage): the currency you picked for price estimates.
• blaze.store.sale.v1 (local storage): a copy of the current sale banner, refreshed every 5 minutes.
• blaze.store.mock.v1 (local storage): only used when our store runs in test mode, for a pretend basket. You won't normally have it.
• blaze.firststeps.v1 (local storage): the steps you tick on Your First Hour, the season they belong to, and the server tab you last chose there. It stays in this browser and is never sent to us. "Start over" clears that server's ticks, and a new season starts them fresh.
• blaze.vote.v1 (local storage): when you last opened each vote site on our vote page, so it can remind you when a site is ready again. It stays in this browser and is never sent to us. "Clear reminders" on the vote page deletes it.
• blaze.store.wish.v1 (local storage): the packages you save with the heart in our store, up to 20. It stays in this browser and is never sent to us unless you share your list. Removing every item, or "Clear list" on your wishlist, deletes it.
• blaze.fun.v1 (local storage): whether our sound effects are on, which purchase notices this browser has already shown (for 2 days), when you last closed them, and which celebrations have already played, so none repeats. It stays in this browser and is never sent to us.
• bs_sale_hide (cookie): set when you close a sale banner, so it stays closed. It lasts 14 days.
• blaze_store_preview (cookie): only set by a private link our team uses to try the store before changes go live. It lasts 30 days.

Invite links (mc-blaze.com/join/) carry a Minecraft username after the #. Browsers don't send that part of a link to any server. The page reads it, takes it out of the address bar before any analytics runs, keeps it only in that tab's history so a reload still shows it, and never saves or sends it.

Gift list links (mc-blaze.com/store/list/) carry the numbers of the packages on the list, which our store server reads to show them. If the list's maker chooses, the link also carries their Minecraft username after the #. Browsers don't send that part of a link to any server. The page reads it, takes it out of the address bar before any analytics runs, keeps it only in that tab's history so a reload still shows it, and shows that player's skin head. Anyone with the link can see the list and that username.

From Ghost, our website software

• ghost-members-ssr and ghost-members-ssr.sig (cookies): keep you signed in after you confirm your newsletter subscription or sign in. They last about six months, or until you sign out.
• ghost-history (session storage): the last few pages you visited in this tab over the past day, and the site that sent you here. If you subscribe, Ghost saves it with your subscription so we know what led you to sign up. It's deleted when you close the tab.
• ghost-recommendations-clicked (local storage): only set if you click a website recommended in our sign-up pop-up.
• ghost-admin-api-session (cookie): only for our staff, when they sign in to manage the site.

From other services

• Cloudflare may set a security cookie, such as __cf_bm or cf_clearance, if it needs to check that you're a person and not a bot.
• Cloudflare Web Analytics uses no cookies or browser storage.
• PayNow's checkout, Tally's forms and YouTube videos may set their own cookies and browser storage. Their privacy policies explain them.

How long we keep it

• Newsletter: until you unsubscribe. Ghost then keeps your address marked as unsubscribed, so we don't email you by mistake. Ask us, and we'll delete it completely.
• Store orders: PayNow keeps order records for as long as the law and its own policy require, and we can see them in our account with it. Tebex does the same for orders made before 22 October 2026. Our store server keeps each order's ID (never its amount) for 30 days to count the store goal, the IDs of PayNow's notices for 30 days, which checkout is yours for 2 days, a purchase notice's line (username, what was bought and when) for 48 hours, and its copy of the month of Tebex orders before the move for up to 31 days after it last reads them (it stops reading them on 21 November 2026).
• Welcome codes: the scrambled address, username, code and dates are kept while we offer welcome codes, so nobody claims twice. Ask us and we'll delete yours. An unused code is removed from PayNow after it runs out.
• Appeals and staff applications: we keep them until you ask us to delete them.
• Game logs and punishments: server logs are kept for 30 days. Punishment records are kept for as long as the punishment lasts, so it can't be dodged.
• Emails and tickets: as long as we need them to help you. The text copy of a closed ticket that our Discord bot posts in a staff-only channel stays there under Discord's own rules.
• Discord account links: until you unlink. Other copies our Discord bot posts in our Discord channels also stay there under Discord's own rules.
• Your browser: the items listed above stay until they expire or you clear them.
• Cloudflare, Mailgun, Tebex, PayNow, Tally, Discord and Google keep their own records under their own policies.

Your choices and rights

• Stop the newsletter with the unsubscribe link at the bottom of any newsletter.
• Get a copy of your data, fix it or delete it. Email info@mc-blaze.com from the address you used, or tell us your Minecraft username. We'll reply within 30 days. We may ask you to show that the account is yours first.
• What we can't delete. PayNow keeps the order records it must keep by law, and so does Tebex for orders made before 22 October 2026. We keep what a punishment needs to keep working, such as the account and IP address it applies to, while it lasts. Messages you posted in Discord can be deleted by you, or through Discord. The copies our Discord bot posts in our staff-only channels stay there under Discord's own rules; to ask for them to be deleted, open a support ticket in our Discord.
• If you live in the UK, the EU or somewhere with similar laws, you can also object to how we use your information, and complain to your local data protection authority.

Why we use your information: to send the newsletter, because you asked us to (you can stop at any time); to handle your orders, forms and messages, because you asked us to; and to keep the site, store and servers running, safe and fair, which is a legitimate interest of ours.

Children and parents

Blaze Gaming is for players aged 13 and over, or younger with a parent's or guardian's permission. Our newsletter and our forms are only for people aged 13 and over, and we don't knowingly collect personal information from anyone younger. If we learn that we have, we delete it.

PayNow's buyer agreement asks buyers to be old enough to agree to it where they live (an adult), so younger players can ask a parent or guardian to buy.

Parents and guardians: if you think your child gave us personal information, email info@mc-blaze.com and we'll delete it.

Our old Tebex store

Our store used to be at blazednetworkmc.tebex.io, a site Tebex runs. It no longer sells anything and nothing on our site sends you there, but its pages are still online. Tebex runs that site under its own privacy policy, and what we say above about cookies covers mc-blaze.com only. Its pages load fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com), icons from jsDelivr, code libraries from cdnjs, player heads from mc-heads.net, and our player and Discord counts straight from mcapi.us and discord.com. Tebex also adds Microsoft Clarity there (www.clarity.ms), which records how visitors use the page and sets its own cookies, such as _clck and _clsk.

Technical details

For anyone who wants the exact addresses, these are the outside services our pages and servers talk to.

Your browser may contact

• static.cloudflareinsights.com: Cloudflare Web Analytics.
• a.nel.cloudflare.com: if a page fails to load, your browser may send Cloudflare a short error report.
• cdnjs.cloudflare.com: code libraries, on our old Tebex store only.
• cdn.jsdelivr.net: the Vote and Staff page lists, and Ghost's sign-up and search pop-ups.
• tally.so: the appeal and staff application forms. Its script loads on those two pages.
• mc-heads.net and cravatar.eu: player heads on the store, the staff page and the Hall of Fame.
• media.paynow.gg: package pictures stored by PayNow.
• cdn.paynow.gg and checkout.paynow.gg: PayNow's checkout. Its script, PayNow.js, loads straight from PayNow when you press Checkout on a computer, and it isn't pinned to a version, so PayNow can change it.
• www.youtube.com, i.gyazo.com and i.imgur.com: a video and images in some older news posts.
• www.youtube-nocookie.com: our trailer's player, only after you press play.
• img.spacergif.org: blank placeholder images for videos in news posts.
• www.gravatar.com: your Gravatar picture, if you're signed in and open your account.
• email.mg.mc-blaze.com: Mailgun's open-count image, which your email app loads when you open a newsletter.
• static.ghost.org: the "More like this" and "Less like this" button pictures in our newsletters, which your email app loads.

Our servers contact

• plugin.tebex.io: our old Tebex account. While it's open, our store server asks it whether a username claiming a welcome code has bought there before, and until 21 November 2026 it reads the orders made there in the month before the move, to count which packages are most popular.
• api.paynow.gg: our store server reads the catalogue and its prices from PayNow in your currency, with your country's VAT where it applies. To get them it sends PayNow your country and IP address (prices are kept for each country for a few minutes, so this happens for some page views, not all). For a username typed into the store (yours or a friend's) it looks up the store ranks that player owns and, for your own username, your prices; with your prices, a checkout and a welcome code it sends PayNow your IP address and country too, as PayNow requires (the owned-ranks lookup sends neither). A checkout also makes a PayNow customer record under the username it's for (yours, or a friend's for a rank you gift them), if PayNow doesn't have one yet. Claiming a welcome code does the same for the username it's for (sending your IP address and country), then makes the code at PayNow, locked to that player's customer record, with a note saying it's a welcome code, never your email address.
• api.mailgun.net: Ghost sends our emails through Mailgun.
• get.geojs.io: Ghost looks up the rough location of a new subscriber's IP address.
• mcapi.us and api.mcstatus.io: the number of players online.
• discord.com: our Discord server's member counts. Our Discord bot also connects to Discord: see Our Discord bot (Blazecord).
• playerdb.co: the account ID (UUID) behind a Minecraft username shown on the site (a supporter, a staff member, a Hall of Fame winner, or a name typed into the store), and the address of that player's current skin, so its head shows that player's own skin. PlayerDB looks the name up at Mojang for us. Only the username is sent, and the answer is kept for up to a day.
• api.frankfurter.dev and www.ecb.europa.eu: exchange rates for price estimates.
• docs.google.com (and the googleusercontent.com file servers Google sends us to): the crate odds shown on our crate key pages, which our store server reads from our own published spreadsheet.

None of these is sent anything about you, apart from the usernames and basket details the store needs from PayNow (with your IP address and country, which PayNow requires), the username a welcome code is claimed for, which also goes to Tebex, a new subscriber's IP address, which Ghost sends to get.geojs.io to find their rough location, the usernames whose heads are shown, which go to playerdb.co, the emails Mailgun delivers, and what our Discord bot posts in our Discord channels and DMs.

Changes to this page

We'll update this page when what we collect changes, and change the date below. If a change matters to you, we'll also say so on our Discord.

Last updated: 5 November 2026